Protect Your Package

Although rare, there is a possibility that your package may be lost, damaged, or stolen during transit or after receiving the delivery confirmation.

Our shipping carrier provides insurance of up to 1500 Thai baht (approx. $40 USD) for standard shipping and 3000 Thai baht (approx. $90 USD) for express shipping (please refer to our website's conversion rate for accurate conversion). 

To ensure your package is fully protected against theft, damage, or loss—especially for items exceeding the limits of standard insurance coverage—Midori has teamed up with Route to offer comprehensive package protection. This additional safeguard is available for a nominal fee and can be easily selected during checkout. It's important to note that Midori cannot assume responsibility for loss, damage, or theft of packages valued beyond our shipping carrier's insurance cap if the Route protection package is not chosen at the time of your order.

 A screenshot of Route Protection Package at check out.


Pricing

If your order value is less than $100 USD, Route charges $0.98 USD to have the value of your package protected. For order value over $100 USD, Route is calculated from 1.5%-5% of the cart total based on several factors (for example, if an order was $150 USD, then Route could be $2.25 USD).


Filing a claim with Route

Route provides a straightforward, self-service option for you to swiftly file a claim, enabling you to secure a refund or replacement with ease. For detailed guidance, kindly refer to their resources. Should your item's tracking status remain unchanged for 20 days following the most recent update, please be aware that you have a 10-day window from that point to submit a claim with Route and be eligible for a refund or replacement. For further insights into Route's policies, please click here. It is solely the responsibility of the customer to adhere to Route's policy and file any claim in a timely manner to receive reimbursement from Route.

Please click here to file a claim with Route. 

*Please note that if you do not opt in for Route to protect your package, Midori is not responsible for replacing or refunding your order in the event of loss, theft, or damage during transit or after delivery confirmation.